Name: سماعة رأس جيمنج Redragon H320 LAMIA 2 RGB
Brand: REDRAGON
SKU: GGP-HSJV-B
Price: 106 AED
Availability: InStock

Question 1

I game a lot in my room, sometimes it gets hot. Will the ear cushions or the plastic parts of the headset start to crack or fall apart quickly because of the heat and sweat here in Saudi?

Accepted Answer

Our headsets are designed and tested for ambient temperatures up to 45°C. The ear cushions use breathable materials to resist sweat degradation, and the plastic frame is reinforced. We cover manufacturing defects including material degradation for 1 year under warranty.

Question 2

If I buy this headset from your store in Riyadh, but then I move to Dubai, is the warranty still valid or do I have to send it back to Saudi for service?

Accepted Answer

Yes, your warranty is valid across all GCC countries where we operate. You can visit any authorized service center in the UAE (Dubai, Abu Dhabi) or other GCC locations like KSA and Bahrain with your original purchase invoice for assistance.

Question 3

What if I receive the headset and the microphone doesn't work at all, or one side has no sound? Do I need to pay to send it back?

Accepted Answer

If your headset arrives Dead On Arrival (DOA), we will arrange a free replacement within 7 days of delivery. Just contact our customer support, and we'll schedule a pickup of the faulty unit and deliver a new one at no extra cost to you.

Question 4

Does the software for the 7.1 surround sound and RGB settings come with an Arabic language option? Is it easy to find and install the software?

Accepted Answer

The Redragon software for 7.1 virtual surround and RGB customization is primarily in English, but it's very intuitive to use. You can easily download it from the official Redragon website, and our customer support can guide you through the setup if needed.

Question 5

The flexible mic boom is good, but will it get stiff and break over time if I keep adjusting it, especially in our hot climate?

Accepted Answer

The flexible microphone boom is engineered for repeated adjustments without losing its integrity. While extreme prolonged heat exposure (like inside a parked car) should be avoided for all electronics, under normal use, it's designed to remain flexible and durable. Any manufacturing defect causing rigidity or breakage is covered under warranty.

Question 6

It says 'durable rubber' cable. Does this mean it won't tangle easily or crack after a few months of bending, like some cheap cables do in the heat?

Accepted Answer

Our durable rubber cable is chosen for its flexibility and resistance to tangling and environmental stressors. It's designed to withstand daily gaming use without cracking, even in warmer conditions. We provide a 1-year warranty covering manufacturing defects related to cable integrity.

سماعة رأس جيمنج Redragon H320 LAMIA 2 RGB

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