Name: ماوس جيمنج لاسلكي Havit MS969WB أسود وأرجواني
Brand: HAVIT
SKU: GGP-MOAAN-A
Price: 128 AED
Availability: InStock

Question 1

Many gaming mice get the double-click problem after some time. What's your policy if this Havit mouse starts double-clicking?

Accepted Answer

A double-click issue is covered under our 1-year warranty for manufacturing defects. If you experience this, bring your mouse and invoice to any authorized Havit service center in UAE, KSA, or Bahrain for a repair or replacement, typically processed within 3-5 business days.

Question 2

I game for many hours daily. The specs say 80 million clicks. If a button fails much earlier than that, like in 6 months, is it covered or considered wear and tear?

Accepted Answer

The 80 million click lifespan is a theoretical maximum. If a button fails prematurely due to a manufacturing defect within the 1-year warranty period, it is fully covered. Wear and tear from physical damage is excluded, but a simple button failure from normal use isn't. We'll assess it at our service centers.

Question 3

Does the Havit software for customizing DPI and macros support Arabic language? Or is it only in English?

Accepted Answer

Currently, the Havit peripheral customization software is available in English only. We are actively working on localization and hope to include Arabic support in future updates.

Question 4

If I buy this mouse in Dubai and I travel to Riyadh, and it breaks there, can I get it fixed in KSA? Or do I have to send it back to UAE?

Accepted Answer

Yes, your warranty is valid across all GCC countries where Havit has authorized service centers. You can visit our service centers in Riyadh or Jeddah, or any authorized Havit partner in KSA, with your original purchase invoice for assistance.

Question 5

This mouse is ABS material. How does it hold up to heavy gaming sessions, especially with hand sweat and the humidity we have here? Will it get sticky?

Accepted Answer

The ABS material used in the Havit MS969WB is designed for durability and comfort. While prolonged exposure to extreme humidity and sweat can affect any material, it's resistant to stickiness and degradation under normal gaming conditions. We recommend regular cleaning for optimal longevity.

Question 6

What if the mouse arrives and the wireless connection doesn't work, or a button is stuck? What's your return or exchange policy for 'dead on arrival' items?

Accepted Answer

For Dead on Arrival (DOA) units, we offer a free replacement within 7 days of delivery. Contact our customer support immediately, and we'll arrange for a free pickup of the faulty unit and dispatch a new one, typically within 2-3 business days after confirmation of the defect.

ماوس جيمنج لاسلكي Havit MS969WB أسود وأرجواني

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