Frequently asked questions

You can pay by card (Visa, Mastercard or American Express), Apple Pay or Google Pay through Ziina, split the cost with Tabby or Tamara, pay by bank transfer, or pay cash on delivery for UAE orders. The options you see at checkout depend on your shipping country.

Full details: Payment Policy

Yes, with Tabby or Tamara at checkout. Tabby splits a purchase into 4 interest-free instalments for orders shipping to the UAE and Saudi Arabia. Tamara offers split payments with no late fees for orders shipping to Saudi Arabia, the UAE, Bahrain, Kuwait and Oman. Approval is decided by the provider, and if you are declined you can pay another way.

Full details: Payment Policy

Cash on delivery is available for UAE orders with a subtotal under AED 3,000. A fee of AED 10 per order applies. Payment must be in UAE dirhams, in cash only, and cards or cheques are not accepted at the door. We contact you to verify the order, and an order that stays unconfirmed may be cancelled.

Full details: Payment Policy

Yes, for any order, in AED or USD. Our bank details are on the website and are sent again when your order is confirmed. Payment must reach us within 3–5 working days of placing the order or it may be cancelled, and you can upload your transfer receipt from My Orders in your profile.

Full details: Payment Policy

We deliver to all seven Emirates and to Saudi Arabia, Oman, Qatar, Kuwait and Bahrain. Customs duties and import fees for other GCC countries are the customer's responsibility. The shipping and delivery policy has the timeframes and costs for each destination.

Full details: Shipping & Delivery Policy

Delivery time depends on where you are, whether the item is in stock and whether it is a custom build, so please check the shipping and delivery policy for timeframes, order cutoffs and costs. Before delivery you receive a tracking number and courier details, and your shipping confirmation email includes a tracking link.

Full details: Shipping & Delivery Policy

Do not accept a delivery if the outer packaging is severely damaged. Take photos or videos of the damage with the courier present, keep all packaging, and contact us with your order number as soon as you can. The return policy sets the reporting window. We then arrange a replacement, exchange or refund, depending on stock and the issue.

Full details: Return Policy

Unopened products can be returned within 7 days of delivery, and defective products within 14 days. Contact us first for a Return Authorization number, then send the item back with the original invoice, packaging and contents. Opened products that are not defective carry a 15% restocking fee. Custom-built PCs cannot be returned once you approve them, but warranty coverage applies.

Full details: Return Policy

You can ask to cancel at any time before the order is dispatched. Custom-built PCs can generally be cancelled only before assembly starts, and the cancellation policy explains the exceptions. Once an order has shipped it cannot be cancelled and the return policy applies instead. Contact us as soon as possible with your order number.

Full details: Cancellation Policy

Components and peripherals carry the manufacturer's warranty. The period depends on the brand and product, is shown on the product page, and starts from the date of your purchase invoice. Manufacturer warranty applies within the UAE unless the product page says otherwise. PCs we assemble also carry a 1-year assembly warranty from the delivery date.

Full details: Warranty Policy

Contact our support team with your order number, the product details and a description of the fault, with photos or videos if possible. We assess the claim and tell you whether assembly warranty, manufacturer warranty or neither applies. You then drop the product off at our Dubai location, as we do not offer pick-up for warranty claims. Keep your invoice and warranty cards, because claims need them.

Full details: Warranty Policy

For orders of 10 or more units, or worth AED 20,000 or more, we offer dedicated account management, priority processing and volume discounts. Contact us to discuss your order.

Full details: For Businesses

Email [email protected], or call or message us on WhatsApp at +971 54 455 1737. The contact page has our working hours and a message form.

Full details: Contact Us